WE’RE HERE TO HELP

Carbonic Service is dedicated to provide our customers with the highest quality beverage pouring systems and more. From time to time you may encounter minor problems with a pour, such as a flat drink, foam or poorly carbonated. The problem could be one of several issues:  low CO2 volume, incorrect pressure, a leak in the system or malfunctioning carbonator.  Below are some troubleshooting tips to help solve some issues with your system.

If your problem persists, contact our customer support team at (408) 727-8835 and we will be happy to assist you.

Pouring Issues

My soda Is coming out flat.

• Check if there is ice in the ice well and are the cold plates exposed?

• Is the carbonator running?

• Do you have CO2 in your cylinders or bulk tank?

My beer is pouring with too much foam due to over-carbonation.

• Is your beer temperature too warm?

• Check the gas pressure on the keg to be sure the pressure is correct.

• Do you have the correct blend of CO2 and nitrogen?  75/25 or 60/40 mix?

• Is there a leak in the beer lines?

My beer is coming out flat due to under carbonation.

• The beer temperature is too cold.

• Is the gas pressure on the keg correct?

• Do you have the correct blend of CO2 and nitrogen?  75/25 or 60/40 mix?

My fountain machine is not dispensing or soda is leaking.

• Please contact your local fountain machine service agent for assistance.

Bulk Tank Issues

How can I tell if my bulk tank is empty? Check all 3 gauges.

• Refer to the content gauge on the tank.  Green is full and red is empty or FUll, ¾, ½ and ¼.  Please call Carbonic Service for service to fill your tank.

• There is a vessel pressure and supply gauges to help determine what’s going on with the tank.  If the supply gauge reads less than 90 and/or the pressure gauge reads less than 100, then there is not enough pressure to push the CO2.  Please call Carbonic Service to service your tank.

Why am I running out of CO2 so quickly?

• Check your Bag-In-Box Syrup(BIBS).  If the box is empty it will continue to use CO2. Please keep in mind when changing to a new BIB, clean the fitting thoroughly with warm water to remove any build-up.

• Check for any downstream leaks that feeds your fountain machine, draught beer, juices, etc.  Please contact your local dispenser service agent for assistance.

Why is there frost on my tank?

• This occurs when there is a high CO2 usage or during peak times during the day.  This is normal.  However, if the frost remains and does not melt, there could be a leak in the beverage system.

• Check your Bag-In-Box Syrup to see if it’s empty.

• Check your pressure regulator as it could be faulty.

• If there is frost in the early morning after opening, during a slow period, or continuous ice formation on one side of the tank near the bottom, this could indicate a leak in the system.  Please contact Carbonic Service for assistance.

My tank is giving out a “hissing” sound.

• Check the large brass barrel located on top of the tank.  Read the gauge that shows 0-400 psi.  Normal operation should read 280 psi or higher.  The tank is venting pressure, this is normal.  If the reading is below 280 psi, please call Carbonic Service to service your tank.

• If the hissing sound is NOT coming from the area noted above then follow the CO2 lines to your fountain and/or draught systems.  If there is any type of leak down stream then please contact your local dispenser service agent for assistance.

• If you see “fog” coming off the tank or any lines, stay clear of the area, ventilate to reduce the amount of CO2 in the space and immediately call Carbonic Service to service the tank.

How can I tell if the carbonator is working?

• Is the carbonator plugged in for power?

• If yes, then gently shake the carbonator which should start the cycle to turn on/off.

• Try running the soda water tab from your fountain machine or bar gun for 2 minutes.  This will start the cycle to turn on the carbonator.  If this does not work then please call your local dispenser agent for assistance.

Ice Machine Issues